Full time

CI – Abidjan

Opportunity

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? As the Area Head of Customer Implementation, you will be responsible for leading and managing multiple small to large scale Fulfilled by Maersk implementation projects from opportunity to launch. You will proactively collaborate with internal project resources and customers to execute projects through effective internal and external project communications. In addition, develop detailed project plans, resource management, project budget financial tracking, and timely project status reporting to key stakeholders using the standardised global framework.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Project Organisation and Planning:

Develop a clear Project Charter for approval with an understanding of the Customer’s / Internal needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the opportunity win or any other assigned projects

Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities

Formalise Project Team organisation and work closely with Project Sponsors to achieve project objectives in a timely manner. Facilitate the Project Steering Committee Meeting for critical decision-making and escalation if any

Develop and maintain project plans to include all systemic, operational, and customer requirements. Drive tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework

Project Execution & Communication:

Manage multiple projects concurrently and reache out to the appropriate decision-makers and task owners on time to keep tasks on track. Actively seek to avoid delays to project progress by facilitating regular meetings to review progress, open issues and risk logs with project team members.

Provide clear project communication and publish timely weekly project status reports to all stakeholders

Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule

Perform project lesson learned and conduct handover to Operations upon project completion

Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement

Represent the company’s interests and protect the company’s image with the customer, related vendors, and external parties. Actively build a good rapport with customers and external stakeholders

Provide feedback and share best practices with Region/Global for future enhancement to our Implementation Processes and tools

Organisation and Planning:

Guide Area Implementation Managers who are driving the project quality and compliance improvements

Ensure Area Implementation Managers are adopting standard implementation frameworks

Develop and retain skilled implementation managers for the area

Execution & Communication:

Provide clear visibility of project status to internal and external stakeholders, remove roadblocks and impediments to meet timelines and customer requirements

Share learnings and best practices across the implementation community

Assist in reviewing and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution

WHO WE ARE LOOKING FOR:

Someone with:

Minimum 3 – 4 years of relevant project management experiencewithin the Logistics & Supply Chain industry

PMP or similar project management training or certification highly desirable

Contract Logistics/Warehousing/Transport operations know-how, relevant working experience in a warehouse highly preferable

Fluent in English and French

Team leading experience

Excellent communication skills; written, verbal and presentation

Advanced skills in Excel, PowerPoint, Outlook, Visio, and Word

Additional info

Ref. R79623

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.