Intersos recruits 01 Protection Coordinator

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Intersos recruits 01 Protection Coordinator


Terms of reference

Job Title: Protection Coordinator

Code: SR-42-1119

Duty station: Amman

Starting date: 01/09/2019

Contract duration: 6 months

Reporting to: Head of Mission

Supervision of: Case Management Coordinator, Protection Officers

Dependents: According to INTERSOS HR Manual



General context of the project

INTERSOS has been operational in Jordan, in response to the consequences of the Syrian crisis, since 2012.

The current program focuses on providing timely support to those extremely vulnerable Syrian refugees, and hosting community members alike, living in hosting communities and outside of official camps settings.

The program covers 8 provinces of the Kingdom, from the north to the south, through activities coordinated by the Coordination office in Amman, and implemented through three field offices located in Amman East, Irbid and Karak.


General purpose of the position

The general purpose of the position is to ensure the proper and effective implementation of all protection-related activities and services of INTERSOS Programme in Jordan, providing technical inputs, guidance and support, and operational monitoring and evaluation.


Main responsibilities and tasks

The Protection Coordinator is in charge of developing the protection programme in country, guiding and supporting all protection-related activities and services of INTERSOS Programme in Jordan, ensuring timely and quality implementation and monitoring in compliance with relevant Standard Operating Procedures, International Principles and Guidelines, International Standards, Good Practices in Protection Responses, INTERSOS Fundamental Charter and Code of Ethics. Moreover, the Protection Coordinator is in charge of assisting the Head of Mission in the development, implementation and evaluation of the protection strategy and programme at country level.


Main responsibilities:

  • Planning, monitoring and evaluating the implementation of the protection programme in Jordan- including but not limited to protection monitoring at community and household level; assistance to the most vulnerable persons, child protection prevention and response, GBV prevention and response and psycho-social support – ensuring timely and quality delivery of the targets set as per approved project proposals.
  • Building the capacity of specialized and non-specialized staff, as well as community volunteers and local counterparts, providing ad-hoc training sessions and continuous on-the-job coaching.
  • Maintaining relations pertaining to the protection programme with donors, partners, key stakeholders, and other relevant actors at country level.
  • Assisting the development, implementation and evaluation of the protection strategy and programme at country level, providing technical inputs, and suggestions for improvements and recommendations for future actions.

More specifically,

Programme development

  • Continuously assess the protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation analysis and inform the programme accordingly.
  • Continuously assess the protection response capacity of potential partners.
  • Support the development, implementation and evaluation of the protection strategy and programme at country level, providing technical inputs, suggestions for improvements and recommendations for future actions.
  • Support the design, promotion and elaboration of new interventions at country and regional level, ensuring protection mainstreaming.
  • Stimulate and maintain active exchange of protection information within the region on useful news, publications, tools, best practices and lessons learned.
  • Promote harmonization of protection approaches, methodologies and tools within the country, and create opportunities for experience sharing and learning among the team.
  • In cooperation with the accountability unit, follow up on the implementation of the Child Protection (CP) and Protection from Sexual Exploitation and Abuse (PSEA) Policies.

Planning, monitoring and evaluation

  • Support the Project Managers in preparing, managing and regularly updating the activities work plans for protection project, ensuring timely and quality implementation in compliance with the defined project strategy, as well as INTERSOS and donors’ guidelines.
  • Guide detailed vulnerability assessments of target populations in project areas to define the exact locations of intervention and the beneficiaries.
  • Provide input, guidance and support to ensure the quality implementation of the protection project activities from a technical point of view.
  • Maintain all case management relevant forms (vulnerability assessment form, case plan form, referral form, follow-up form, etc.) updated and ensure they are properly used.
  • Advise on the management of complex cases.
  • Contribute to developing, rolling out and revising internal Protection Toolkits and Standard Operating Procedures (SOPs).
  • Ensure that required data protection and sharing protocols are respected.
  • Promote age, gender and diversity sensitive approaches into the project activities, as well as social cohesion initiatives.
  • In cooperation with the Programme/Project Managers, elaborate and set up specific mechanisms to monitor and evaluate the protection project activities, as well as to collect feedback and complaints from beneficiaries and target populations at large.
  • Undertake field visits to the project locations as needed to continuously monitor the progress and the quality implementation of the protection project activities.
  • In cooperation with the protection team, conduct case audits to evaluate the quality of the service provision.
  • Continuously assess, analyze and evaluate the impact of the protection project activities to inform and adjust the programme accordingly.
  • Report in a timely manner any eventual challenges or delays faced, loss or damage occurred, fraud or misuse detected.
  • Work closely with colleagues to ensure the integration of the protection programme with other sectors of intervention

Capacity building of INTERSOS programme staff, volunteers and local counterparts

  • In cooperation with the HR team, carry out the identification and selection of the protection staff, as required.
  • Contribute to supervising and evaluating the performance of protection staff.
  • Continuously assess the training needs of the protection staff, design the capacity building programme and develop the related material for enhanced protection response capacity and service provision according to international best practices, standards and principles.
  • Ensure that all relevant non-specialized staff, as well as community volunteers and local counterparts, are trained on humanitarian principles and code of ethics; basic principles of general protection, child protection, gender-based violence and psychosocial support; data protection and sharing protocols; safe referral; and risk mitigation.

Programme reporting

  • Contribute to preparing the project narrative reports with specific reference to the protection activities, as well as other ad hoc analysis reports and material, according to INTERSOS and donors’ requirements.
  • Ensure that all data related to the protection activities are disaggregated by sex and age, in order to develop profiles on the different needs and realities of women, girls, boys and men, for reporting and analysis purposes.
  • Support the Project Managers in elaborating and updating the internal monitoring and evaluation tool, the Project Appraisal Tool (PAT), with specific reference to the protection activities.

Coordination and representation

  • Establish and maintain collaborative relations with relevant donor officers, partners, key stakeholders and other humanitarian actors.
  • Participate in meetings with relevant donor officers and facilitate field visits by donor missions, as required.
  • Proactively participate in the Protection Cluster/Working Group and Sub-clusters/Sub-Working Groups, including related strategic Coordination groups and thematic task forces, at country level.
Expériences / Formation du candidatEducation
  • Minimum: BA in relevant field (Social Science, Psychology, Social Work, human rights, international humanitarian law or other fields related to social development and humanitarian work)
  • Master’s degree (MA or LLM) in Human Rights, International Humanitarian Law or related subjects (desirable)

Professional Experience

  • Minimum of five (5) years of relevant working experience in protection-related sectors, preferably within an INGO.
  • 3 years’ experience in case of Higher education degree (Masters/LLM)

Professional Requirements

  • Previous relevant experience in Technical coordination;
  • experience in representation (clusters/working groups, donors, stakeholders);
  • knowledge of the area and of the context and dynamics of the Syrian crisis desirable;
  • Technical knowledge of general protection;
  • Specific expertise in Gender Based Violence desirable


  • Fluency in written and spoken English required.

Personal Requirements

  • Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks
  • Solid time-management skills, resourcefulness and attention to details
Experience3 à 5 ans
FonctionsGestion de projets/programmes
Secteurs d’activitéDroits humains
PaysMoyen Orient, Jordanie
Comment postulerHOW TO APPLY:For further information and to apply, follow the link below:

In case you encounter difficulties applying through INTERSOS platform, you can also apply by sending your CV and motivation letter (both in PDF version) via email to, with subject line: “SR-42-1119 – Protection Coordinator – Jordan”.

Please also mention the name, position and contact details of at least two references, including the line manager during your last job. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.

Date de fin de validité01/08/2019

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