Order Management Administrator (Construction / Engineering / Logistics / Formwork)
Reference Number: ZAS
My client is looking for an Order Management Administrator to ensure a positive customer experience through the professional and accurate preparation, fulfilment, billing and close out of customer projects.
Provide strong commercial support to the company’s sales and engineering staff by advising on optimal order processing methods
Provide order processing support to customers, sales, engineering and logistics
Execute order management activity in accordance with the company’s guidelines and OTC processes
Responsible for project management and branch related PSD activities
Order entry, that include the following:
Set up order structure in PSD as per offer and contract conditions with adherence to the OTC guidelines Assess continuity between the company’s offer, customer contract and PSD order
Process order changes in PSD with status updates to relevant departments
Short-term order management
Availability checks, allocations and substitutions through cross-departmental cooperation DDS billing preparation (in close cooperation with logistics)
Prepare Cleaning, Repair and Damage invoices and advice sales on repair / replacement cost and obtain approval to invoice (email to customer).
Basic project management (ex. Project closeout, jobsite material movements etc.)
Advise internal and external customers on optimal billing models
Coordinate with customers / transport providers regarding deliveries (Maintaining data accuracy in PSD and delivery schedule and truck report)
Receive customer complaints & facilitate appropriate action
Responsible for full documentation of customer file (Legal Documents, offers, Purchase Orders, Contracts, Invoices, Damage/Repair Reports paperwork, filing etc.)
Review and process excess material with Operations
Local implementation of PSD updates and best practices.
Requirements: Qualification and Skill
Full MS Office suite – proficient in Excel
Previous administration experience working competently on systems is a pre-requisite
Experience in working in the OTC process would be advantageous.
Excellent verbal and written communication skills is required in English
Please apply directly, by clicking on the ‘apply button’ and visit www.caglobalint.com for the latest CA Global jobs.
Oil & Gas Team Manager
The CA Global Group
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