Save the Children recruits 01 Applications Support Analyst

The role

To lead and provide high quality operational and technical application and systems support primarily ONENET,TAR,DATIX… to Save the Children International’s customers and internal business functions. Minimising the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents and ensuring release management is followed to allow the safe deployment of changes to production systems. Owner of the Problem Management process, ensuring reduction in recurring issue goals are achieved.

Qualifications

Ideally, the role holder will hold a computing degree (BSc, BA or equivalent) however equivalent relevant work experience is also of value; ITIL Experience desirable

Experience and Skills

Essential

Strong Sharepoint experience and/or SharePoint Online required (i.e. experience and knowledge of key SharePoint functional abilities such as sites, communities, content editing, search, term sets, my sites, etc.)
Good experience of MS Flow (Power Automate) and PowerApps to create and rapidly deploy business solutions
Strong web/collaborative development and support experience required
Excellent knowledge of Active Directory and DNS
Good experience with collaborative/training applications such as MS Teams
Knowledge of relational databases (eg. MS SQL server)
Cultural awareness and experience of delivering global web solutions that cater for local needs (eg. area with poor bandwidth, multiple character sets, etc.)
Good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
Able to demonstrate instances of initiative that have delivered organisational benefits
Outstanding customer service orientation and follow-up skills
Strong analytical and problem solving skills
Ability to work independently without direct supervision
Ability to learn new web/collaborative systems and applications quickly
Ability to work well under pressure
Understanding of basic networking / infrastructure knowledge
Experience with Microsoft IIS and/or Apache

Desirable

Experience of working in organisations with international activities
Non-profit sector knowledge/experience
Experience with administration of Office365
Experience with DATIX
Experience with Azure Administration and support skills
Experience with ERP system will be a good advantage
Programming knowledge in diverse applications/languages
The ability to converse in languages other than English
Auditing skills/experience
Administrator level knowledge of SharePoint 2010/2013/Online
Administrator level knowledge of Jira
Experience in working with offshore project team members

Contract length: Open ending

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

No child dies from preventable causes before their 5th birthday
All children learn from a quality basic education and that,
Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations.

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

Female candidates are strongly encouraged to apply

Applicants are advised that Save the Children International does not require any payment or expense during the entire recruitment process. Any request in this direction should be immediately reported as contrary to the values and practices of our organization.

Job description