Benin Emploi/Concours

Plan International Bénin recruits 01 Head of Operations

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mote the rights of the child, committed to supporting vulnerable and marginalized children and their communities to overcome poverty. By actively connecting people engaged with strong ideas, we work together in order to induce positive, deep and lasting changes in the life of children and youth. For 80 years, we support girls and boys and their communities around the world, in the acquisition of skills, knowledge and confidence they need to assert their rights, freedom from poverty and live a fulfilling and positive life.

Plan International is a global organization that works side by side with communities in 52 developing countries to end the cycle of poverty for children and their families. Plan works at the community level to develop customized solutions and ensure long-term sustainability. Our solutions are designed up-front to be owned by communities and range from clean water and healthcare programs to education projects, economic empowerment, child protection initiatives and youth civic engagement. Across program areas, Plan’s activities are guided by a Child-Centered Community Development (CCCD) approach, which is rights-based, holistic, gender-sensitive, and inclusive.

The protection and promotion of the child rights constitutes PLAN’s priority.

Plan is an Equal Opportunity Employer and as such qualified handicapped or female candidates are highly encouraged to apply.

  1. Job Description



PositionHead of OperationsGradeE
Department & LocationOperations Department – Country Office, Cotonou – BeninDateJuillet 2019
Reports to (position) :Country DirectorTravel requiredYes
Purpose :  How does this post support Plan’s strategy and mission? Demonstrate links global strategy.The current terms of references seeks to fill out this vacant position which part of the Country office organizational structure,The post holder will be expected to have the combined experience in operation management and aware on programme issues / challenges to make up a coherent whole to address the results required of this position and contributes to the results of the Country leadership Team as a whole
  1. Dimensions of Role :

The Head of Operation is a member of the Core Country Leadership Team (CLT) along with other country managers and is expected to contribute to Plan’s understanding and strategic direction in the country;

  • The Head of Operation line supervises three support managers in the areas of Finance, Administration Logistics & Security, Legal risk management, Finance and ICT. Finance and security function heads have secondary reporting line to Regional Managers of these functions.
  • The Head of Operation reports regularly to the CD on the management of all legal risks associated with programme delivery including budget, people management, legal compliance and security.
  • The Head of Operation provides technical oversight and support to Programme implementation and influencing Areas (PIIA) in managing risks and remaining compliant in the delivery of cost-effective programmes.
  • The Head of Operation oversees the preparation, consolidation and analysis of collated country and PIIAs budgets for submission to the regional office.
  • The Head of Operation oversees the management of an annual operation support budget of near 18 million Euros.

Upon delegation of the Country Director, the Head of Operation may approve all commitments, contracts, grants, leases, disbursements and transfers to third parties up to €200,000.

  1. Typical Responsibilities – Key End Results of Position :

Team development and people management

  • Staffing: Oversees the hiring, development and retention of qualified people in all positions of the operation support unit and other units as required to support the delivery of effective, efficient and high quality programmes;
  • Team building and maintenance: establish, agree, communicate and monitor standard of performance and behaviours for the operations support unit. Team ToR, objectives, and key performance indicators (KPI’s) are agreed annually, and monitored and updated quarterly
  • Individual development and performance management: manage and develop the performance of the operations support teams across the country to ensure delivery of quality support and services. This includes agree, monitor and evaluate individual accountability and personal development plans as per Plan’s performance management policy and process.

Strategic planning, reporting and support to programmes delivery

  • Strategic planning: contribute to the strategic development and management of the country Support to programmes: Oversee the planning and delivery of all general services and logistical requirements of program work in line with established procedures e.g.: procurements, storage, transportation and distribution;
  • Budgeting: oversees the coordination of the preparation, consolidation, analysis and submission of country and PIIAs budgets to the regional office (RO) as per field budget instructions and guidelines;
  • Reporting: coordinate the reporting process, in particular quarterly and annual reports, to the RO including timely submission of all required reports and implementation of follow-up actions and recommendations.

Compliance and management of risks

  • Policies and procedures: coordinates with relevant heads of Department/Section so that systems and processes are in place to comply with  Plan global policies, standards and procedures and legal requirements in the areas of finance, administration & logistics, ICT and security
  • Child Protection: ensure the compliance and coherence of Plan’s Child Protection Policy at all times to safeguard and protect children from all forms of abuse;
  • Audit and investigation: oversees the facilitation of internal and external audit missions and ensure audit follow up and action lists are addressed in a timely manner;
  • Security: oversee security planning and management in the country and ensure that all Plan offices (CO and PIIAs) have developed standard operating procedures (SOPs) and contingency plans consistent with global security policy and procedures.
  • Risk Management: Ensure systems and processes are in place to identify and manage risks including developing, updating and submitting countrywide risk register to the RO in line with the Global Risk Management policy, and ensuring that risks are adequately identified, assessed, mitigated and reported on through risk registers at all levels in the country.
  • Health and Safety: oversees the development and implementation of health and safety standards in compliance with the host country laws and Plan’s global health and safety policy;
  • Loss and Incident reporting: report timely and consistently all losses and incidents, including updates, to the International Headquarters (IH) and the RO;
  • Legal and regulatory: oversees the review of agreements and contracts and ensure compliance with the host country laws and regulation, ensure the interface with the legal advisors, timely report all potential legal cases to legal advisors and to the RO and to IH as relevant;

Procedures, process and applications support

  • Applications and systems support: oversees the in-country rollout of corporate systems and applications including finance systems, HR Information System (HRIS) and other corporate applications;
  • Global and regional policies and procedures: oversee the rollout, including staff training, of global policies and procedures in the country;
  • In-country policies and procedures: oversees the development and implementation of up-to-date financial and administrative systems, policies, procedures and guidelines to support in-country operations and ensure compliance of Plan’s global standards and donor requirements.

Other responsibilities

  • Liaison with stakeholders: liaise with and communicates with government bodies, donors, United Nations and local and international agencies stakeholders – as required and directed by the Country Director.
  1. Dealing with Problems :

Complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them

  • Ability to quickly understand and assimilate the complexity of Plan’s business model, systems and procedures, organisational structures and decision-making processes;
  • Capable to work in a matrix management setup and to work collaboratively  with functional leads in the RO i.e. finance, IT and security ;
  • Good understanding of HR, financial and admin systems and standards and be able to propose appropriate solutions to achieve efficiency and effectiveness;
  • Good understanding of Security/emergency management to ensure staff safety, minimize risks and maintain business continuity;
  • Ability to provide support to PIIAs and the country office staff to address internal child protection issues and other incidents;
  • Ability to identify critical and systemic risks and take timely and appropriate actions.
  1. Communications and Working Relationships:

Working contacts inside and outside the organization; include the purpose and level (high, medium, low) of the contact

Internal External

  • Country leadership Team (CLT) members
  • ECLT members
  • Deputy CD-OP in the COs and Region
  • Regional Emergencies Manager
  • Functional departments Heads in the RO (Finance and Security)
  • Global Assurance Manager and Team
  • Legal Counsel in the International Headquarters.
  • National and Local authorities especially relevant ministers in the country e.g.  labor department, Ministry of Finance etc.
  • Partners organizations
  • Other INGO deputies and functional managers principally in the areas of: security, ICT, Audit, Administration, human resources and finance
  • Legal Advisors in country;
  • Security Associations and Networks
  1. Knowledge, Skills, Behaviors, and Experience Required to Achieve Role’s Objectives: 

Gained through education, training, & experience


  • Master’s degree, or equivalent preferably in any of the following areas: public policy, urban/regional planning, public or business administration, social/political science, development studies, economics, agro economy and finance management etc ;
  • Knowledge and understanding at strategic level of the international development context;
  • Proven ability of operation support ; familiarity with key multi and bilateral donors procedures and rules ;
  • Strong business administration and finance management capabilities with a focus on results and an entrepreneurial flair, at least twelve (12) years of relevant experience is desirable;
  • Excellent communication and interpersonal skills;
  • Strong networking and positioning skills at multiple levels;
  • Ability to coach, lead, stimulate, and inspire professionals in a development context;
  • Culturally aware, tactful and open minded;
  • Experience living and working in West Africa
  • Demonstrable knowledge as a result of education, training or practical experience on the key debates in development, particularly around child rights;
  • Practical knowledge of operations support for development and emergency response
  • General knowledge of financial, administrative, ICT, security, and business management matters;
  • Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), e-mail and the internet;
  • Strong knowledge of the requirements of donors’ compliance and grants management;
  • Fluency in English and strong working knowledge of French spoken and written;
  • Knowledge of the host country the geopolitical factors affecting child-poverty in the country as well as the political, social and economic opportunities for development are an advantage.

Leadership Skills and Behaviours demonstrated from experience

Striving for high performance:

  • Achieves clarity and accountability among whole team of their individual and collective objectives;
  • Organises work clearly and effectively within the team;
  • Deals with poor performers by either improving their contribution or managing their exit, if appropriate.

Strategic thinking and innovation: 

  • Creates strong strategic direction for own part of organisation in wider Plan context;
  • Major contributor to direction in the management team of which they are a member;
  • Flexible in responding to new demands presented in emergency situations.

Decision making and risk management: 

  • Can address complex problems in a balanced way;
  • Good judgment in decision-making, making best use of available information;
  • Willing to make difficult or unpopular decisions and stand by them.

Influence and communication: 

  • Uses the potential of varied cultures to reach solutions;
  • Excellent listener who understands and shows sensitivity to the views of others;
  • Forms good relationships quickly with wide range of people, including those in positions of power and who have different views/ interests;
  • Represents Plan effectively with senior people in external stakeholder organisations;
  • Understands external and internal politics and able to navigate these;
  • Communicates with clarity and passion both 1-1 and with large groups;
  • Effective negotiator in complex situations;
  • Assertive without being aggressive.

Building effective teams and partnerships: 

  • Creates a highly motivated team with a unified purpose;
  • Modifies own view to get best outcome for organisation;
  • Contributes effectively to work of other functions/ units and to management team as a whole
  • Able to build partnerships and improve relationships;
  • Resolves conflict effectively in own team or across boundaries.

Developing people: 

  • Continuously uses both 1-1 and team situations to develop others;
  • Organises work to give others development opportunities;
  • Adapts style to suit the needs of a wide variety of people;
  • Deals effectively with mistakes and re-motivates those involved.

Self-awareness and resilience: 

  • Aware of own strengths, weaknesses and pro-active in using feedback and self-development
  • Aware of impact on others and uses impact to create positive climate at work
  • Aware of own emotional reactions and able to manage them
  • Manages own workload effectively and manages stress without harm to self or others
  • Positive about change and able to cope well with ambiguity and support others in doing so

Physical Environment

  • Based in the Country Office located in Cotonou with extensive and regular local travel as well as some international travel,
  • Ability to travel to remote areas,
  • Current security level for Benin is low.
  1. Level of contact with children & Children And Youth Safeguarding

Low level : Low interaction with children


We are open and accountable

  • Promotes a culture of openness and transparency, including with sponsors and donors.
  • Holds self and others accountable to achieve the highest standards of integrity.
  • Consistent and fair in the treatment of people.
  • Open about mistakes and keen to learn from them.
  • Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

  • Articulates a clear purpose for staff and sets high expectations.
  • Creates a climate of continuous improvement, open to challenge and new ideas.
  • Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
  • Evidence-based and evaluates effectiveness.

We work well together

  • Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  • Builds constructive relationships across Plan International to support our shared goals.
  • Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  • Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

  • Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  • Builds constructive relationships across Plan International to support our shared goals.
  • Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  • Engages and works well with others outside the organization to build a better world for girls and all children.
  1. Application procedures :

Anyone who wish to apply for this position may send their application to the following email address:

[email protected]

Applications will be considered up to June 14, 2019.

They should send an application including: 

– A cover letter to the Country Director of Plan International Benin

– A detailed CV that mentions : the last name, first name, date of birth, academic profile, number of years of experience, trainings and general experience… as well as four (04) professional reference contacts (past and / or current Employers / Supervisors) during the last five (05) years.

– Copies of degrees and proof of experiences.

Plan International Benin, convinced that the diversity of its staff contributes to excellence, it encourages women candidates.

Note: Only individuals whose applications are received and shortlisted will be contacted (by phone and/ or email) for the rest of this recruitment process.

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