Import Customer Service Agent

Egypt

Alexandria

Local Customer Service

Last application date: 15/7/2019

We are looking for an enthusiastic “Import Customer Service Agent” to join our Sealand Customer Service team and lead our drive for continuous improvement.

Role is located in Alexandria.

We offer

In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team’s and organization’s success.

Key responsibilities

•Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas.

•Be fully responsible for customer satisfaction, own, manage all customer facing activities.

•As part of Commercial Intelligence – build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.

•Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.

•Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.

•Work actively with other departments and Sealand offices in other regions.

•Monitor agreed service levels.

We are looking for

• 3 years of customer service experience

• University degree in a related area.

• Strong customer understanding.

• Focus on constant improvements with a flexible mind.

• Efficient, decisive, result orientated.

• Strong drive to give our customers a world class service.

• Excellent command of written and spoken English

• Excellent interpersonal and communication skills.

• Understanding the needs of the business and of the customer,

• Energetic, self-motivated and dedicated.

• Willingness to be a team player.

• Result-oriented with strong planning and organizational skills.