Flowserve is hiring Applications engineer.Applications Engineer in Dakar, Senegal
Company Overview: Flowserve
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve.

As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Position Description:
The Seal Applications Engineer for Commercial Operations AM is responsible for support of our end-user sales team as related to our Aftermarket offerings.

This role involves all customer facing activities related to the order acquisition & Fulfillment process including proposal development,specification and scope review, pricing analysis, and coordination with multiple internal and external stakeholders. Furthermore, it also involves repair, troubleshooting and hands on activities required in a Seal QRC or customer workshop, such us seal inspections, field troubleshooting and making the seal failure analysis report accordingly. In addition to customer facing activities, the position requires a strong commitment to internal improvement of the team, including: development projects, effective communication and collaboration with all group interfaces, and a commitment to expanding team capabilities, as well as technical expertise and breadth of knowledge related to Flowserve’s aftermarket offerings.

This position reports to Supervisor of Applications Engineer for Africa, Under Manager EMA Seal Commercial Operations.

The main responsibilities will be to:
Establish and maintain close working relationships with Sales, Operations, and otherfunctional stakeholders to promote the best interests of the company.
Timely preparation of high quality and proposals within limitations dictated by the customer or manager using designated workload management tools and processes.
Demonstrate a firm knowledge of Mechanical seals and Seal Systems fundamentals and clear understanding of all Flowserve seal types. Also, demonstrate a fundamental understanding of different rotating equipment applications and types, pump affinity laws and how these relate to pumps and systems.
Examine & Inspect failed products, providing written and oral explanations to customer. Failure Analysis Reports.
Participate and assist in start-ups and troubleshooting field related jobs of rotating equipment for seal upgrades, retrofits or bad actors.
Supervise other colleagues with less experience when required.
Review all customer inquiry related documents while addressing all relevant technical and commercial requirements to customer and/or sales force.
Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate is optimized.
Lead all coordination efforts on applicable aftermarket quotes/orders while ensuring close collaboration and communication with all applicable stakeholders(different Flowserve departments included) to support order process and assure on-time delivery.
Reviews contractual documentation and ensures requirements are understood and reflect what has been negotiated. Identifies Stakeholders and analyzes their expectations. Ensures timely booking and acknowledgement of Customer’s orders according to Flowserve’s policies and procedures.
Identifies and manages risks as well as handles contingency plans during all project phases.
Ensures any change to the contract is documented, approved and addressed in the appropriate manner.
Organize and Delivery training to stakeholders (customers and sales force).
Position Requirements:
Mechanical Engineering Degree
First experience in mechanical field is appreciated
Willing to work on the field and with Customer facing.
Autonomous,
Can do it attitude, willing to learn
French and English language fluent
Willing to travel up to 30% of the time in Senegal and other North Western african countries.
Preferences:

Job Posting/Business Card Title: Applications Engineer
Percentage of Approximate Travel Required: 20%
Primary Posting Location: Dakar, Senegal
Job Posting Category: Operations
Employment Type: Full time
Auto req ID: 47119BR
Country: Senegal