Announcement Number: Abidjan-2019-38

Hiring Agency: Embassy Abidjan

Position Title: Strategic Content Coordination Assistant (All Interested Applicants/All sources) (Community Manager (Digital Production))

Open Period: – 12/26/2019

                           Format MM/DD/YYYY

Vacancy Time Zone: GMT

Series/Grade: LE – 6520 8

Salary: XOF CFA12,343,248

Work Schedule: Full-time – 40 hours per week

Promotion Potential: LE-8

Duty Location(s): 1 in  Abidjan, IV

Telework Eligible: No

For More Info: Recruitment Section

                         AbidjanHR@state.gov

Overview

 Hiring Path: • Open to the public

Who May Apply/Clarification From the Agency:  For USEFM – FS is FP-06.  Actual FS salary determined by Washington D.C.

OPEN TO: All Interested Applicants / All Sources

Security Clearance Required: Public Trust – Background Investigation

Appointment Type : Permanent

Appointment Type Details: Indefinite subject to successful completion of probationary period

Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is Full Time: 40 hours per week.

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Relocation Expenses Reimbursed: No

Travel Required: Not Required

Duties

BASIC FUNCTION: The position is located in the Public Affairs Section (PAS) and supervised by the Public Affairs Officer (PAO). The incumbent is responsible for building, maintaining and creating content for Mission flagship digital properties (social media, website content); for developing a year-long editorial calendar designed to promote Mission priorities with on-line communities; researching and analyzing evolving markets for Mission digital properties; and customizing content and online engagement to promote Mission objectives.  Designs and develops innovative engagement opportunities and tools.  Incumbent is also responsible for the production of visual and multimedia elements of Mission public engagement, including design, creation and/or acquisition of customized visual and multimedia content, which is disseminated online, in person or via traditional broadcast.  Creates visual content for all Mission outreach materials.  Provides guidance to Public Diplomacy (PD) Public Engagement staff and other Mission personnel who engage with online communities on standards, regulations, and policies for the use of digital properties.

Qualifications and Evaluations

Requirements:

EXPERIENCE: At least three years of progressively responsible experience in social media analysis, design, and creation of multimedia content for digital marketing, advertising or mass communications purposes, including experience as an advanced end user of industry standard desktop and mobile software applications, internet and related communications technologies, and integration of visual content into web content management systems is required.

JOB KNOWLEDGE: Must have strong creative skills and detailed knowledge of audio and video production, graphic design, and other visual content creation.  Must understand how online digital properties and communities function.  Must have detailed knowledge of the attitudes of target audience groups, and their preferences for specific content, format, and delivery of visual communication.  Knowledge of trends in regional and international communications patterns and how they affect the Ivoirian communications landscape is required.  General knowledge of digital promotion techniques, audience analysis and analytics, and customer service standards is required.  Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods.

Must have general knowledge of all sources of USG strategic content: DOS guidance, functional and regional bureau digital communications materials, Mission multimedia content (e.g., ambassadorial and other speeches; public events), sources of third party content.  Detailed knowledge of legal regulations and procedural guidelines affecting use of visual and multimedia content as well as copyright and other restrictions on use of materials is required.  General knowledge of U.S. foreign policy in Cote d’Ivoire and comprehensive knowledge of the PD mission, its role in the Mission goals, and of both traditional and online engagement tools and programs used to convey U.S. foreign policy to the public is required.

 Education Requirements:

University degree in communications, design, public relations, marketing, international relations or local equivalent is required.

 Evaluations:

LANGUAGE: Level 4 (Fluency) speaking/reading/writing of English is required.  This may be tested.

Level 4 (Fluency) speaking/reading/writing of French is required.  This may be tested.

SKILLS AND ABILITIES:

Analytic skills:  Must have strong analytic skills to identify target audiences, understand their sensitivities, and identify the best strategic content, format, and delivery means to influence them in support of U.S. policy objectives.  Must be able to perceive the emergence of new influencers and preferences in consumption of information to analyze the impact of evolving content formats and delivery channels, and lead cross-section Mission analysis to modify approaches for enhanced outcomes.

Communication/Interpersonal skills:  Must have strong interpersonal skills to maintain Mission-wide collaboration/coordination on the use of digital tools and platforms to strengthen Mission diplomacy in the public sphere.   Must have excellent customer relations, interpersonal cross-cultural communication skills, and be able to engage the full range of Ivoirian priority audience groups through online engagement and Mission flagship digital properties.

Management skills:  Strong organizational skills are required to: manage multiple engagement platforms at the same time, and actively engage with the public simultaneously on those platforms; incorporate strategic content from all Mission offices and agencies; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement.

Technical skills:  Detailed knowledge of and ability to build out and manage Mission flagship digital properties, including social media and mobile platforms, and develop digital tools such as games and contests is required.  Must be able to create and use photo and video sharing sites, podcasts, video and other digital products.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Embassy in Abidjan, Cote d ‘Ivoire may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a local Public Trust-Background Investigation.

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Embassy internet site.

Required Documents:

Please provide the required documentation listed below with your application:

Proof of Ivorian Citizenship (i.e. Ivorian National Identification Card, attestation d’identite) (if applicable)

Passport copy (if applicable)

Residency and/or Work Permit (if applicable)

University degree (Bachelor)

For EFMs (in addition to above):

Copy of Orders/Assignment Notification (or equivalent) (if applicable)

DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Passport

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Embassy in Abidjan.

More Information: https://ci.usembassy.gov/embassy-consulates/jobs/