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Egypte Orange recruits 01 Supervisor, Service Management Assurance

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Orange recruits 01 Supervisor, Service Management Assurance

 

ref : CEGY267 | 21 mars 2019

date limite de candidature : 21 avr. 2019

Orange telecom Egypt, Smart Village – Egypte

votre rôle

  • Develop technical solutions and systems (HW&SW) for Service management department to insure compliancy with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users.
  • Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers).
  • Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange standards.
  • Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs.
  • Support OSS administrators in troubleshooting of complex technical issues.
  • Implement service management systems.
  •             a) Installation/setup of systems.
  •             b) Pilot operation of installed systems.
  • Administrate all service management systems.
  •             a) Managing information systems user rights.
  •             b) Managing information systems shared resources.
  •             c) Providing specific information systems reports.
  • Responsible for service management systems deployments:
  •             a) Documentation of system operation (manuals, tutorials).
  •             b) Documentation of system aspects (maps, specifications.. Etc).
  •             c) Training of system operators.
  •             d) Handle several applications effectively with the expected flexibility   according to the business needs
  •             e) Manage to solve technical problems and coordinate within in orange & with external suppliers as well
  •              f) Responsible for the availability of SMA tools on 24/7, 24/5 and 8/5 basis
  • Handle SM notifications solution (Telalert) development, operations and support.
  • Responsible for UCMDB solutions architecture and implementation to fulfill the needs of technology teams in terms of processes automation and workflow management.
  • Handle solution architecture and administration of reporting and analysis solutions  (Business Object) needed by all Orange departments.

votre profil

  • Bachelor of Telecommunication Engineering or Computer Engineering.
  • Minimum 4 years of experience in telecommunication field, 3 of which in (System Integration & Network Management field, & operating systems and Database administration) including 1 year experience in HP Service manager solution development and deployment.

compétences

  • Fluent English both spoken and written.
  • Excellent computer skills.
  • Good communication skills.
  • Ability to develop accurate reports.
  • Good Reporting and organization skills.
  • Good presentation skills.
  • Very good in MS-SQL.
  • Good Linux Redhat, Unix or HP-Unix fundamentals.
  • Good SNMP protocol Knowledge.
  • Web developing or ASP Knowledge is Value added.

entité

Technology

contrat

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